In the event that your pet loses their Tailr tag, there is no need to worry about losing access to their important information. We have established a streamlined process to ensure that your pet's details remain secure.

To initiate the replacement of the lost tag, simply fill out the tag replacement form provided in the app or click here . After submission, a new tag will be linked to your pet’s profile and shipped directly to you.

The new tag will arrive assigned to your pet’s profile, and ready for use. Meaning all their important information, including medical history, emergency contacts, and any special instructions, documented in the app will be readily available and linked to the new tag.

This process ensures you can easily retrieve your pet's data and maintain uninterrupted access to the Tailr service, prioritizing your pet's safety and well-being.